Step one

Select your managed service package

Basic

Active

Complete

Hourly on-site rate for services & support
Monday - Friday, 8:00 a.m. - 5:00 p.m.
Available
1 hour minimum
Included
Remote help desk support
Monday - Friday, 8:00 a.m. - 5:00 p.m.
Available
Included
Included
After-hours and weekend support
Monday - Friday, 5:01 p.m. - 8:00 a.m.
Saturday - Sunday, 24 hours
Available
2-hour min remote
3-hour min on-site
Available
2-hour min remote
3-hour min on-site
Included
Remote emergency response time
3 Hours
2 Hours
1 Hours
On-site emergency response time
As available
1 Day or less
Same day
Proactive monitoring & maintenance
24/7/365 Remote Monitoring And Management
  • Server stability and performance
  • Notification of unusual events and threats
  • Daily backup monitoring
  • Monitoring for down/offline devices
Scheduled Preventative Maintenance
Microsoft O/S Patch Management
Automatic Problem Escalation And Resolution
Service Auto-Healing Custom Alerts
Firmware Updates
Network Services
Basic Network Monitoring
Network Component Management And Updates
Advanced Network Monitoring And Management
Technical services
Whitelisting & Blacklisting in Spam Filter
Adding / Removing User Accounts, Mailboxes, etc
Office 365 Support & License Management
Software Installation
Recycling And Properly Disposing Of Old Equip
Hardware Installation
Loaner Equipment (PC, Server, Router, Switch)
Order And Replacement Warranty Parts
Automated Software Deployment
Virtual CIO and consulting
Strategic Technology Business Review
Annual
Bi-Annual
Quarterly
Self Service & Payment Portal
Weekly Cyber Security Emails
Asset Tracking & Management
Executive Summary Monthly Report
Dedicated Account Manager
Network Documentation
DNS Management
Creation Of AUP (Acceptable Use Policy)
Written Disaster Recovery Plan And Updates
Add - on Services
Office 365 Applications
Hardware & Software Procurement
Mobile Device Management
Database Management and Conversion
VOIP Phone Service
Video Surveillance / Access Control
Fax Service
Access Control Systems
Hardware / License Finance
Website Hosting and Design
Private Cloud Hosting
Structured Cabling
Virtual Desktop
Internet Provider Sourcing
* Labor Only **When Available

Step two

Select your security service package

Essential

Advanced

Complete

Security Assessment
Annual
Bi-Annual
Quarterly
Monthly Cyber Awareness Training
Simulated Phishing
Endpoint Detection & Response (Antivirus)
Secure DNS Filtering
Cyber Insurance Compliance & Documentation
Password Management / Dark Web Filtering
SPAM Filtering In/OUT
Computer Encryption
Productivity Tracking
Available
Available
Privilege Access Management
Application Control
2FA/ MFA
Network Access Control
Email Archiving/ EDiscovery
Email Encryption
Ring Fencing
SEIM
Penetration Testing
Active Directory Hardening

Step three

Select your backup package

Essential

Advanced

Complete

Server Data Backup
24/7 Backup Monitoring
File Restores
Complete Machine Restore from Backup
Computer Data Backup
Office 365 Email Backup
Disaster Recovery (instant on backup)
Available
Available
Complete Office 365 Backup (Teams, One Drive, etc)
Disaster Recovery Planning
Online Remote Backup Storage
Available
Available
Available
Online Remote DR Workload
Available
Available
Available
Get started

-Frequently Asked Questions-

Can I mix and match plans for each device?

To eliminate confusion between items covered, all devices must be on the same plan. Software licensing may vary on a per-device basis as the needs of each device may differ.

Do I need to sign up for a service plan? I just want to call when I need support.

You do not need to sign up for a plan to receive support. If you elect this service, please keep in mind that our managed partners (with support plans) receive the highest priority. Individuals and agencies that are not-managed are considered support as available.

What are the contract terms for these plans?

Magoo does not require our clients to sign a contract. All service terms are assigned within an agreement, and may be terminated at anytime if you no longer see value with our service.

Do I get free support with my software license?

Basic support is provided with each software licensing. If Magoo manages your subscription, as your IT department, service time would be billable or covered under another service agreement.

Can I receive service / support after hours?

Our staff is available 23/7 for service and support tickets. If your organization has not subscribed to an after hours service plan, that support would be billable at our overtime (after hours) rate.

Do you provide service / support for individuals, not businesses?

We can support general consumers along with all business types and industries.

How am I billed for my service?

You will receive a monthly invoice by email. You may view all your account services and tickets through our partner portal, and schedule payments online.